Rich and Good Cake Shop Review

Gather Swiss Roll fans! So what’s the secret to a featherlight sponge, and that perfect spiral of jam? We’ve no idea either, that’s why we are on a hunt of the Best Swiss Roll in Singapore.

And today, we are gonna share our reviews on the highly raved Rich and Good Cake Shop. We’ll try all of them and recommend you only the best so you can study the cake-odds and place your bet on the best cake!

Flavors	Rating	Why Good?	Why Meh?
Kaya	★★★★★	Flavorful but not gelat Soft, fluffy and moist sponge Kaya aroma can smell from far Not too sweet Priced reasonably	Damn good!
Durian	★★★☆☆	Soft, fluffy and moist sponge Innovative product Priced reasonably	Not real durian, durian essense Too sweet
Mango	★★★★☆	Flavorful but not gelat Soft, fluffy and moist sponge Mango aroma can smell from far Priced reasonably	Not real mango, mango essense
Red Velvet	★★★★★	Flavorful but a bit gelat if eat too much Soft, fluffy and moist sponge Mild cocoa and cream cheese taste Not too sweet Priced reasonably	Also good!
Chocolate	★★★☆☆	Soft, fluffy and moist sponge Not too sweet Priced reasonably	Chocolate could be richer Cream tastes bland
Coffee	★★★★☆	Flavorful but not gelat Soft, fluffy and moist sponge Nice mild coffee aroma Priced reasonably	Could do with more coffee fragrance
Strawberry	Unavailable	–	–

Outlets in Singapore

Kandahar Outlet

24 Kandahar Street Singapore 198887

Opening Hours:

Monday: 10.30am to 5pm

Tuesday to Saturday: 9am to 5pm

Closed on Sundays and Public Holidays

Jewel Outlet

78 Airport Boulevard Jewel Changi Airport #01-232 Singapore 819666

Opening Hours:

Monday, Wednesday to Sunday: 12.30pm to 9pm

Closed on Tuesdays

FAQs

Is Rich and Good Cake Shop halal certified?

They are not halal certified, but they do not use any pork, lard, alcohol or gelatine in their products.

Does Rich and Good Cakes need to be refrigerated?

All the Swiss Rolls need to be refrigerated and should be consumed within 2 days.

Chiffon cakes and Walnut cakes can be kept at room temperature for 2 days, and need to be refrigerated after.

Cream Cheese Carrot Cakes need to be refrigerated.

Do Rich and Good Cake Shop provide cake cutting service?

They do not provide cake cutting service.

Are all flavours of Swiss Rolls available daily?

Cakes with seasonal fruits are subject to availability of fresh fruits.

What is the best time to go to Rich and Good Cakes outlets to get the flavour I want?

All their cakes are handmade fresh daily in small batches. They cannot guarantee the availability of each flavour daily as it depends on demand and the crowd on that day.

They humbly invite customers to give all other flavours a try as all their products are handmade with love and will definitely satisfy.

Does Rich and Good Cake Shop have cakes for wedding?

Yes, they have 2 options for wedding cakes. Please refer to their website for more information.

Do Rich and Good Cake Shop have cakes for Baby’s 1^st Month?

Yes, they have 4 options for Baby’s 1^st Month cakes. Please refer to their website for more information.

How do I place a bulk purchase order for Rich and Good Cake?

You can contact their hotline during office hours to enquire or email orders@richngood.com to place orders for all other Cakes for Special Occasions, or quantities larger than 20 boxes.

What is the lead time for special occasion cakes or bulk orders?

Order slots open 1 week in advance.

Cut off for self check out is 10am one day in advance. Cut off for all other baby packages is 4 days working days in advance.

How do I make payment for special occasion cakes?

Payment is by Visa or Mastercard on their website payment gateway or by bank transfer for items not available on their website.

Can I collect my wedding or baby package orders?

Wedding and Baby Packages are only available for delivery. Delivery charges and terms & conditions apply.

Do you have free delivery if I order above a certain amount?

They do not provide free delivery.

They outsource their delivery services to third-party logistics companies who charge by distance and weight. Therefore, they are unable to waive the delivery charges.

I counted the number of cakes I needed wrongly, can I make changes to my order?

Once payment has been made, NO CHANGES ALLOWED.

This includes adding or reducing quantity, changing flavours, changing delivery date and time, changing delivery address.

If changes are absolutely necessary, admin charges will be incurred.

Rich and Good Cake Shop cake delivery service?

Yes, island-wide doorstep delivery. Delivery to postal codes starting with 62-63 and 69-72 is not available.

What are the charges?

There will be a $12-$17 (before GST) delivery charge per transaction, depending on postal code location.

How do I place an order for delivery?

Order for delivery can only be placed online via their website.

Is there a minimum or maximum amount?

Minimum order for delivery is 2 rolls, maximum 20 rolls.

For orders larger than 20 rolls, please refer to Bulk Orders.

What is the lead time for delivery?

Delivery slots open 1 week in advance and close 1 working day before. Orders placed by 10am will be delivered within 1 working day, subject to availability of delivery slots. Lead time and slot availability may vary during festive peak periods.

How do I make payment for my order?

Payment by Visa or Mastercard via their website payment gateway only. Orders will only be processed once payment has been received and confirmed.

How do I know my order is confirmed?

Once your order has been placed and payment has been made, you will receive an email confirmation. If you do not receive an email confirmation, please check your junk mail folder.

Will I get a call or text about my order?

No, the email serves as your confirmation. Please wait for your delivery on the date and time chosen.

Can I make changes to my order?

Once payment has been made, NO CHANGES ALLOWED.

This includes adding or reducing quantity, changing flavours, changing delivery date and time, changing delivery address.

If changes are absolutely necessary, admin charges will be incurred.

What can I do if the slot I want is not available?

Please choose the next available time slot.

Self-Collection

Can I place an order for self-collection?

Orders for self-collection can only be placed by phone.

How do I place an order for self-collection?

Please call their hotline during office hours to place your order.

Where can I collect my order?

Self-collection is only available at their Kandahar outlet.

Is there a minimum amount?

Minimum order for self-collection is 1 item.

What is the lead time for self-collection?

Pre-order slots open 1 week in advance and close at 2pm two days in advance.

How do I make payment for my order?

Payment is by cash on collection at their Kandahar outlet only.

Do I still need to queue up to collect my order?

Yes. Due to space constraints, they can only have 1 cashier counter at Kandahar. In line with safe distancing measures, you are required to queue to avoid crowding at the door and cashier counter.

Customers will be served on a first come first served basis, so please queue within your time slot and they will serve you as soon as possible.

Can I make changes to my order?

Orders placed are final and cannot be changed.

Bulk Orders

Can I make a bulk order?

Please email Rich and Good Cake Shop at orders@richngood.com for more information on bulk orders.

Does Rich and Good Cake Shop provide delivery for bulk orders?

Yes, they provide delivery for bulk orders up to 54 Swiss Rolls. Additional delivery charges apply for bulk orders. Please email then to find out more.

Does Rich and Good Cake Shop give discounts for bulk orders?

No, they are currently selling to everyone at wholesale prices.

Issues with Orders

If you face any issues with your order or purchase, please contact Rich and Good Cake Shop hotline during office hours or email them at orders@richngood.com.

Can’t decide what to have? How about checking out our cakes menu here?