opening hours

9am to 6pm.
Self-collection available daily until 5pm.
Last Delivery at 10pm.

islandwide delivery

For orders $100 and above, free shipping will automatically be applied during check out.

Each time slot is 4 hours. You can choose your preferred time slot at the checkout page.

For specific time delivery, please opt for Express Delivery.

For orders below $100, a $10 delivery fee will be charged.

*We deliver island-wide throughout Singapore, except for restricted zones

(Restricted airlines, cargo area, military premises and etc).*

SAME DAY EXPRESS delivery

Pre-order same day 30 mins in advance.

Able to accommodate urgent specific time deliveries depending on traffic conditions.

$18.50 flat rate delivery fee.

self-collection

15 Swan Lake Avenue, Singapore 455711

Self collection till 5pm daily only

Online Orders Collection Only

 

payment methods

We accept local Singapore issued Debit Cards and Credit Cards only.

Paynow / PayLah is possible only via contact with our Customer Service Representative.

For overseas cards transactions/any payment errors, please contact our Customer Service Team with the screenshots.

 We will assist you as soon as possible!

 

Frequently Asked Questions

Delivery
What are the delivery options available?
We deliver islandwide daily.Do check out our Islandwide Delivery section under More Information.
Do we accept international orders?
We do. But we only deliver within Singapore.Do contact our customer service via Whatsapp at +65 8875 1069 if you require any assistance.
Can you provide free shipping or waive my delivery charges?

Yes. All delivery charges are waived with minimum spending of SGD 100

What are the available time ranges for Normal Delivery?

Each delivery will be an allocated 4-hour time slot. Last order cut-off at 5.30 pm.

Are you able to deliver within a specified hour timeslot?
Yes, we offer an Island-Wide Specific Hour Delivery Service. Do select the option when you check out.
Orders and Payments
How do I know if my order placed online is confirmed?
You will receive an Order Confirmation Email with an attached invoice showing an Order Reference Number. Should we need any clarifications for your order, our Customer Service Team will reach out to you with the number you provided.
Cancellation and Changes to Order by Customer
Due to the perishable nature of our products, once the order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged. Items sold are not exchangeable nor refundable.
Problems with Order
If any problems are faced with your order, do contact us at admin@thedurianbakery.com.sg to let us know of your problem. Replacement and compensation will be made on a case-by-case basis. However, please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacement
Due to our large volume of enquiries, please do allow us 3-5 working days to process your refund/replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
Cancellation of Order by The Durian Bakery
The Durian Bakery reserves the right to cancel any order by giving advance notice. A full refund will be provided in such cases. This is due to our fruits at our plantation being subject to strict quality control, failing which we might have to cancel your order to ensure that you do not get a defective product. Please understand that all cancellations are made for the good of the customer.
General
How long are my cakes good for?
As all our cakes do not contain any preservatives, they are best consumed within the same day.
Are all baked goods safe for vegetarians or halal?

Unfortunately, we are not halal certified.

However, do note that only the Mousse, Pudding and Tarts are not suitable for Vegetarians and Muslim friends as they contain Gelatin.

Do also note that most of our products contain Eggs and are prepared in the kitchen that also prepares products containing Gelatin.

Rest assured, all equipment is washed thoroughly before and after baking.

Do you provide cake writing service?
Due to the high demand for our cakes, we are unable to continue this service.
I would like to enquire about corporate orders, sponsorships, etc.
Please drop us an email at admin@thedurianbakery.com.sg and we will revert back to you within 1 working day.

Can’t find what you’re looking for?

Fill up your contact details below and we will revert to you soon as possible!

For any enquiries, contact us!

WhatsApp Only: +65 8875 1069

Email: admin@thedurianbakery.com.sg